SIZE EXCHANGE TOTALLY FREE OF COSTS (only valid for Spain)
We will pick up the product and send you back the correct size, totally free of charge, if the value of your purchase exceeds 70 (only valid in Spain).
Size Exchange Return
In order to achieve maximum comfort and safety, it's very important that all the gear used for sport activities fit exactly your size
Therefore, for all purchases of at least 70, we take in charge the transport costs needed to pick up the product you've bought in a size which does'nt fit you and send you again the right one.
Should your purchase not reach 70, we'll charge you 9 for this service, which has to be done by our Parcel Delivery Partner.
It's very important you contact us to initiate a return procedure. We'll explain you how to proceed and organize the picking-up of the product to be change.
Only valid in mainland Spain and Portugal
Need to change a product you've just bought? Just call us at +34 937 220 989, or if you prefer send us an email to retto@retto.com
We'll send you the correct size once we'll have received the returned product and have been able to check the article is in perfect conditions allowing us to return it to our warehouse, with its original wrapping, labels and possible accessories.
If the reason you decide to return the article is another: e.g. manufacturing defect of the products or an error we've made in your order please click here.